Responsibilities

• Make customers happy by handling customer inquiries and help them attain desired results.
• Take ownership of customer inquiry.
• Escalate issues with unknown root cause to Product/Service Specialist in order to resolve customer problems, get root cause and prevention identified while maintaining proper communication line with all stakeholders.
• Ensure Service Level Agreement (SLA) for responsive service is met for each customer.
• Contribute practical ideas and suggestions needed for continual service improvement to the customer service manager.
• Carry out proactive tasks that improve the service experience.