Responsibilities

Instruction Verification

• Review and verify financial transactions to ensure accuracy, completeness, and compliance with company policies and regulatory requirements within specific SLA.
• Conduct thorough analysis of supporting information and appropriateness of each transaction before granting approval, while adhering to SLA timelines.
• Collaborate with internal teams to find appropriate solutions to solve customer’s issues.
• Maintain accurate records of approved and rejected transactions, including proper documentation, and filing for auditing and reference purposes.
• Identify opportunities for process improvement and recommend enhancements to streamline transaction approval procedures, enhance efficiency, and mitigate risks.
  

Onboarding

• Perform customer onboarding process both KYC and KYB based on company policy and procedure.
• Perform the due diligence on customers if needed by requesting additional information, documentation, review, and verification based on the company policy.
• Manage and maintain to make sure that customer profile is up-to-date.
  

Others

• Ensure all operational activities comply with compliance, company policies, and regulations

• Handle and resolve operational issues that arise, escalating to higher management when necessary.

• Identify opportunities and actively participate in process improvement initiatives, collaborating with the team to implement changes, monitor their effectiveness, and drive continuous improvement process.

• Perform any additional tasks in relation to operations.

  
  

Qualifications

• Bachelor’s degree in any related field.
• Minimum of 2 years of experience in banking, financial services or digital asset industry, having experience verifying transactions or documents is advantage.
• Excellent analytical thinking and detail oriented.
• Effective communication with good interpersonal, written, and verbal skills.
• Comfortably manage competing priorities in a fast-moving, dynamic start-up environment.
• Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus.