Responsibilities

Instruction Verification:

• Preliminarily verify financial transactions to ensure accuracy, completeness, and compliance with company policies and regulatory requirements within specific SLA.
• Collect and perform initial analysis of supporting information and appropriateness of each transaction before granting approval, while adhering to SLA timelines.
• Maintain accurate records of approved and rejected transactions, including proper documentation, and filing for auditing and reference purposes.

KYC/Customer Account Management:

• Maintain to make sure that customer profile is accurate and up-to-date.
• Handle customer account activities in accordance with the requests.

Others:

• Prepare timely and accurate reporting in accordance with legal and compliance requirements.
• Collaborate with internal teams to find appropriate solutions to solve customer's issues.
• Perform any operational activities complying with compliance, company policies, and regulations.
• Handle and resolve operational issues that arise, escalating to higher management when necessary.
• Perform any additional tasks in relation to operations.

Qualifications

• Bachelor's degree in any related field.
• Able to work in shifts.
• Excellent analytical thinking and detail oriented.
• Effective communication with good interpersonal, written, and verbal skills.
• Comfortably manage competing priorities in a fast-moving, dynamic start-up environment.
• Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus.