Responsibilities
Instruction Verification:
- Preliminarily verify financial transactions to ensure accuracy, completeness, and compliance with company policies and regulatory requirements within specific SLA
- Collect and perform initial analysis of supporting information and appropriateness of each transaction before granting approval, while adhering to SLA timelines
- Maintain accurate records of approved and rejected transactions, including proper documentation, and filing for auditing and reference purposes
KYC/Customer Account Management:
- Maintain to make sure that customer profile is accurate and up-to-date
- Handle customer account activities in accordance with the requests
Others:
- Prepare timely and accurate reporting in accordance with legal and compliance requirements
- Collaborate with internal teams to find appropriate solutions to solve customer's issues
- Perform any operational activities complying with compliance, company policies, and regulations
- Handle and resolve operational issues that arise, escalating to higher management when necessary
- Perform any additional tasks in relation to operations
Qualifications
- Bachelor's degree in any related field
- Able to work in shifts
- Excellent analytical thinking and detail oriented
- Effective communication with good interpersonal, written, and verbal skills
- Comfortably manage competing priorities in a fast-moving, dynamic start-up environment
- Genuine interest in financial services and cryptocurrency; crypto experience professionally or personally is a plus
